Privacy Policy

We collect the following categories of information when you use RaptorIPTV:

1.1 Information You Provide

• Contact details — name, email address, and phone number provided when you sign up or contact support.
• Payment information — transaction references for PayPal, Interac e-Transfer, or cryptocurrency payments. We do not store full payment card numbers or banking credentials.
• Communications — messages you send us via WhatsApp, email, or our contact form.

1.2 Information Collected Automatically

• Device and usage data — IP address, browser type, operating system, referring URLs, and pages visited on our website.
• Streaming activity — connection timestamps, device identifiers used to authenticate your IPTV session, and general geographic region (country/province level) derived from your IP address.
• Cookies and similar technologies — session cookies required for website functionality. We do not use third-party advertising cookies.

We use the information we collect to:

• Provision, activate, and manage your IPTV subscription and credentials.
• Process payments and maintain billing records.
• Provide customer support and respond to your inquiries.
• Send service-related communications (activation confirmations, renewal reminders, maintenance notices).
• Detect and prevent fraud, abuse, and unauthorized account sharing.
• Improve the reliability and performance of our service.
• Comply with applicable Canadian laws and respond to lawful requests from authorities.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

RaptorIPTV operates in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. We collect and process your personal information on the following bases:

• Contractual necessity — processing required to deliver the subscription service you have purchased.
• Consent — where you have expressly agreed to receive communications or where consent is required by law.
• Legitimate interests — fraud prevention, security monitoring, and service improvement, balanced against your privacy rights.
• Legal obligation — compliance with applicable laws, court orders, or regulatory requirements.

We may share your information in the following limited circumstances:

• Service providers — third-party vendors who assist us in operating our website, processing payments, or delivering the IPTV service, bound by confidentiality obligations.
• Content providers — upstream IPTV content suppliers may receive your connection metadata (IP address, device type) solely for the purpose of delivering streams to you.
• Legal requirements — when required by law, court order, or governmental authority, or to protect the rights, property, or safety of RaptorIPTV, our users, or the public.
• Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to equivalent privacy protections.

We retain your personal information for as long as your account is active or as needed to provide you with the service. After account termination, we retain records for a minimum of 12 months for fraud prevention and legal compliance purposes, after which personal data is securely deleted or anonymized. Payment transaction records may be retained for up to 7 years in accordance with Canadian tax and accounting requirements.

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encrypted transmission of data via HTTPS/TLS.
• Access controls limiting personal data access to authorized personnel only.
• Regular security reviews of our systems and practices.

No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Under PIPEDA and applicable provincial law, you have the right to:

• Access — request a copy of the personal information we hold about you.
• Correction — request correction of inaccurate or incomplete personal information.
• Withdrawal of consent — withdraw consent to processing where consent is the legal basis, subject to legal or contractual restrictions.
• Complaint — lodge a complaint with the Office of the Privacy Commissioner of Canada (OPC) at www.priv.gc.ca if you believe your privacy rights have been violated.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

Our website uses the following types of cookies:

• Strictly necessary cookies — required for the website to function (session management, security). These cannot be disabled.
• Analytics cookies — used to understand how visitors interact with our website (e.g., pages visited, time on site). This data is aggregated and anonymized.

You can control cookies through your browser settings. Disabling strictly necessary cookies may affect website functionality.

Our website may contain links to third-party websites (e.g., payment processors, app stores). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

RaptorIPTV is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately and we will delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the revised policy on this page with an updated "Last Updated" date. For material changes, we will notify active subscribers via email. Your continued use of the service after any changes constitutes acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Officer: